"MD Wrapz" Privacy Policy

At MD Wrapz, we value the privacy of individuals who use our websites and related services (collectively, our Services). This privacy notice explains how we collect, use, and share the personal information of users of our Services.
For the purpose of this policy, Personal Information is information that identifies or could be used to identify a specific individual. Personal Information does NOT include de-identified information (anonymous or pseudonymized) or aggregated information derived from personal information.
Section 1: Information We Collect
We may collect a variety of Personal Information and other data about you or your devices from various sources, as described below.
Information You Provide to Us
We collect information that you directly provide to us when you interact with our Services, including:
Registration and Account Information: If you sign up for an account, register to use our Services, or subscribe to emails or other updates, we may ask you for basic contact information, such as your name, email address, phone number, and/or mailing address. We may also collect certain demographic information during registration, including your age, gender, personal interests, income, and/or marital status.
Service and Appointment Details: Given the mobile nature of our business, when you request a quote, book an appointment, or schedule a service, we collect details necessary to complete the job, which may include the type of vehicle to be wrapped, the desired wrap service, and the specific service location address.
Communications: If you contact us directly, for example, by reaching out to our customer support team, we will collect the information necessary to verify your identity and communicate with you, such as your name, email address, mailing address, and/or phone number. We also store the contents of any message or attachments that you send to us, as well as any information you submit through our forms or questionnaires.
Events: If you register for an event that we host (whether in person or online), we collect relevant registration details, such as your name, address, title, company, phone number, and email address, as well as any specific information relevant to the event for which you are registering.
User Content: We may allow you and other users to share content, such as posts, comments, photos of wrapped vehicles, reviews, or other user-generated content, through our Services. Unless otherwise noted when creating such content, this information may be shared publicly through our Services.
Payment Information: If you make a purchase through our Services, we (or a third-party payment processor acting on our behalf) will collect the information needed to complete the transaction, which typically includes your billing address and contact information. Note: We utilize secure, third-party payment processors (such as Stripe or PayPal) to handle all transactions. MD Wrapz does not directly store or process full payment card details (like credit card numbers or debit card numbers) on our servers; this data is securely handled by our PCI-compliant payment partners.
Information We Collect Automatically
When you use our Services, we automatically collect certain information about your device and your usage of our Services. This information helps us operate, maintain, and improve our business and is collected through cookies, log files, and other tracking technologies:
Usage Information: Details about how you interact with the Services, including access times, pages viewed, the links you click, and the page you visited before navigating to our Services.
Device Information: Information about the device you use to access the Services, including the Internet Protocol (IP) address, browser type, operating system, and hardware model.
Location Information: We may collect general location information (like city and state) inferred from your IP address to help us service your geographic area and display relevant marketing.
Information from Other Sources
We may receive Personal Information about you from various third parties and combine it with the information we collect directly. This includes:
Social Media: If you choose to link your account or interact with our Services through a social media platform (like Facebook, Instagram, or LinkedIn), we may collect information allowed by that platform, such as your name, public profile, and email address.
Business Partners and Service Providers: We may also receive information from our marketing service providers, data analytics providers, or business partners to supplement the information we have about you for marketing and service delivery purposes.
Section 2: How We Use Your Information
MD Wrapz uses the Personal Information we collect for a variety of business purposes, including to provide, maintain, and improve our Services, to communicate with you, and to develop new services.
We use your information in the following ways:
To Provide and Manage Services
Service Delivery: To fulfill your requests for quotes, process orders, and schedule and perform the mobile wrapping services you request.
Account Management: To manage your account, verify your identity, process transactions, and provide you with access to our Services.
Payment Processing: To process your payments securely through our third-party processors and prevent fraudulent transactions.
Customer Support: To respond to your inquiries, questions, comments, and concerns, and to troubleshoot problems with our Services.
To Communicate With You
Service Communications: To send you administrative information, such as confirmations for appointments, service updates, invoices, technical notices, and security alerts.
Marketing and Promotions: To send you promotional communications about new MD Wrapz products, services, offers, and events that we believe may be of interest to you, in accordance with your preferences.
Feedback and Surveys: To request feedback from you regarding our services and to administer surveys and other market research.
For Internal Operations and Improvement
Analytics: To monitor and analyze usage, trends, and activities in connection with our Services. This includes analyzing how users interact with our website to enhance its functionality and user experience.
Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions and other illegal activities, protect the rights and property of MD Wrapz and others, and ensure the security of our Services.
Business Development: To measure the performance of our marketing campaigns and to understand the demographics of our customer base to inform our business and service expansion plans.
Legal Compliance: To comply with applicable laws, regulations, and legal processes, and to respond to lawful requests from public and government authorities.